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Shipping & Return Policy
Our Free Shipping Policy:
We provide free ground shipping within the United States, for orders with a merchandise total, not including tax or other charges, of $100, on the following products:
If your order consists of items that qualify for free shipping and items that don't qualify (and the merchandise total of the order is $100 or more), you will be charged shipping only on the items which do not qualify.
- External hard drives
- Flash Memory cards, including full size and micro SDHC/SDXC cards, CF cards, CFast cards and Memory Sticks.
- USB Flash drives, not including custom logo printed products
- LTO tapes
- Disc Publishing equipment, including disc publishers, disc printers and tower duplicators
- Professional Cameras and Gear
- Extended Warranties
Certain items in the above categories may not be eligible for free shipping due to a number of reasons, such as if an item is on controlled allocation* by the manufacturer, or items that are highly configurable and/or produced in a custom manner.
To be sure an item qualifies for free shipping, look for this message above the price and add to cart button:
Please note: Our free shipping policy is based on your order shipping complete. In some cases, due to manufacturer shortages, delays or other factors beyond our control, your entire order may not be in stock at the primary shipping warehouse for your area. As a result, there may be additional charges incurred for shipping your order from multiple locations, or you may elect to wait for all the items on your order to be assembled completely at the primary shipping location. If this occurs, we will contact you to explain the situation and determine how we should proceed.
We use UPS ground as our primary service, and other common carriers as required.
We reserve the right to choose the most appropriate shipping method and vendor for orders which qualify for free shipping.
For items which do not qualify for our free shipping program, we make every attempt to minimize your freight cost in a number of ways. Shipping costs for products in your cart can be calculated prior to placing your order, by clicking on the " (calculate) " link near the order total at the bottom of the cart page.
While we strive for 100% accuracy on the shipping calculations on our web site, many factors affect the actual costs of shipping any order, and these factors may change at any time.Therefore, in very rare circumstances, shipping costs may vary from those shown. In these cases we will always contact you with the actual costs and obtain approval before shipping your order.
All UPS shipments go prepaid. The UPS charges will be added to your invoice.
Other common carrier shipments will be sent freight collect wherever possible. If the carrier does not accept freight collect, we will prepay the freight and add it to your invoice.
We do not do COD (Cash On Delivery) shipments.
We will accept returns only with prior authorization. To obtain authorization for a return, please Click Here.
A 15% restocking charge will be applied to non-defective current merchandise.
Merchandise must be in unused and saleable condition. All electronics, including but not limited to: hard drives, flash media and disc publishing equipment must be in manufacturer's original factory-sealed packaging.
Returns of blank bulk-packed recordable media, including but not limited to: CD/DVD/Blu-ray, bulk VHS or bulk cassettes will be considered saleable only if the sealing tape and shrink-wrap of its original packaging is unbroken.
No returns on discontinued merchandise (except for defects, upon approval).
No returns on close-out or overstock sale products.
Custom printed disc or other media, or custom length, color and/or tabs-out cassettes are non-returnable unless defective.
A 20% restocking charge will be applied to unauthorized returns.
No returns will be accepted after 30 days from original invoice date.
Customer is responsible for paying any and all return freight costs.
*“Controlled Allocation” means that in rare cases, due to factors beyond our control such as natural disasters or raw material shortages, the manufacturer’s supply of a given product is severely reduced. As a result we must modify the amounts of available product we ship to any given customer in an effort to fulfill as many customers’ needs as possible. Because of this, our shipping costs increase as we source product from different locations, and orders may take several separate shipments to fulfill. This is why our free shipping policy applies only to products in normal supply.
Some highly configurable products and larger disc publishing systems may incur shipping charges which are not included in our free shipping program. Other restrictions may apply.